Frequently Asked Questions
Cross Country Wellness
About CBD
What is CBD?
CBD (cannabidiol) is a natural compound found in the hemp plant. It is one of over 100 cannabinoids in hemp. Unlike THC, CBD does not produce a "high" or any psychoactive effects. Many people use CBD as part of their daily wellness routine.
These statements have not been evaluated by the FDA. CBD products are not intended to diagnose, treat, cure, or prevent any disease.
Will CBD get me high?
No. All Cross Country Wellness products are made from CBD isolate and contain zero THC -- the compound responsible for the "high" associated with marijuana. You will not experience any psychoactive effects from our products.
Is CBD legal?
Yes. Hemp-derived CBD products containing less than 0.3% THC are legal at the federal level under the 2018 Farm Bill. Our products contain zero THC. However, state laws can vary, so check your local regulations if you have concerns.
Will I fail a drug test?
Our products contain zero THC. While the risk is very low, we cannot guarantee you will pass a drug test. Some tests are extremely sensitive, and factors like the test type, frequency of use, and individual body chemistry can play a role. If drug testing is a concern for your job or other reasons, talk to your employer or testing provider before using any CBD product.
How is CBD different from marijuana?
Both come from the cannabis plant family, but they are different plants with different effects. Marijuana contains high levels of THC (the compound that gets you high). Hemp contains very low levels of THC (less than 0.3%) and higher levels of CBD. Our products are made from hemp, not marijuana, and contain zero THC.
What is the endocannabinoid system?
Your body has a natural system called the endocannabinoid system (ECS). It helps regulate things like sleep, mood, appetite, and how your body responds to discomfort. CBD works with this system by interacting with receptors found throughout your body.
These statements have not been evaluated by the FDA. CBD products are not intended to diagnose, treat, cure, or prevent any disease.
About Our Products
Where is your hemp sourced?
Our hemp is grown in the United States by trusted farming partners. We work with suppliers who follow strict agricultural standards. Our extraction and manufacturing take place in Nevada.
What is in your products?
Every product lists its full ingredients on the label and product page. We use simple, clean formulas. You can view the exact contents on each product page on our website.
Are your products lab tested?
Yes. Every batch of every product is tested by an independent, third-party lab. We test for CBD content, THC levels, pesticides, heavy metals, residual solvents, and microbial contaminants. We publish the results so you can see exactly what is in your product.
Where can I see your Certificates of Analysis (COAs)?
COAs are available on our website. You can find them on individual product pages or by contacting us at info@crosscountrywellness.com. We believe in full transparency -- if you want to see a lab report, we will get it to you.
What is the difference between full spectrum, broad spectrum, and CBD isolate?
- Full spectrum contains all the cannabinoids found in the hemp plant, including trace amounts of THC (less than 0.3%).
- Broad spectrum contains multiple cannabinoids but has the THC removed.
- CBD isolate is pure CBD with no other cannabinoids, terpenes, or THC.
Cross Country Wellness products use CBD isolate -- pure CBD with zero THC. This is ideal for people who want the benefits of CBD without any THC whatsoever.
Do your products contain any allergens?
Ingredients vary by product. Check the product label and product page for the full ingredient list. If you have specific allergies, contact us at info@crosscountrywellness.com and we will help you find the right product.
What is CBD + CBN?
CBN (cannabinol) is another cannabinoid found in hemp. Our CBD + CBN Gummies combine both cannabinoids in one product. Many people find this combination helpful as part of their nighttime routine.
These statements have not been evaluated by the FDA. CBD products are not intended to diagnose, treat, cure, or prevent any disease.
Ordering & Shipping
How do I place an order?
Visit crosscountrywellness.com, browse our products, add items to your cart, and check out. You can pay with a credit card (through Authorize.net) or PayPal.
How long does shipping take?
We process orders within 1-2 business days. Once shipped, delivery typically takes 3-5 business days for standard shipping or 2-3 business days for priority shipping, depending on your location.
Do you ship internationally?
Not at this time. We currently ship within the United States only.
How do I track my order?
You will receive a shipping confirmation email with a tracking number once your order ships. Click the tracking link or log into your account to see the latest status.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover) through Authorize.net, and PayPal.
Can I change or cancel my order after placing it?
If your order has not shipped yet, contact us as soon as possible at info@crosscountrywellness.com or 702-901-1780. Once an order ships, we cannot cancel it, but you can return it under our 30-day return policy.
Do you offer free shipping?
Check our website for current shipping promotions. We occasionally run free shipping offers during special events and sales.
Using Our Products
How much CBD should I take?
Everyone is different. We recommend starting with a low serving and increasing gradually until you find what works for you. Our product labels include suggested serving sizes as a starting point. Keep in mind that body weight, metabolism, and your reason for using CBD all play a role.
These statements have not been evaluated by the FDA. CBD products are not intended to diagnose, treat, cure, or prevent any disease.
When will I feel the effects of CBD?
It depends on the product type:
- Oils (tinctures): Taken under the tongue, effects may be noticed within 15-45 minutes.
- Gummies and capsules: Taken orally, effects may take 30-90 minutes as they pass through digestion.
- Topical cream: Applied to the skin, effects are typically felt in the applied area within 15-30 minutes.
Results vary from person to person. Some people notice a difference right away. Others find it takes consistent daily use over 1-2 weeks.
Can I take CBD with other medications?
If you take prescription medication, talk to your doctor before using CBD. CBD can interact with certain medications, especially those that carry a "grapefruit warning." Your doctor can advise you on whether CBD is appropriate for your situation.
How should I store my CBD products?
Store products in a cool, dry place away from direct sunlight. Keep caps and lids tightly closed. There is no need to refrigerate our products, but avoid storing them in extreme heat (like a hot car).
Can I use more than one product at a time?
Yes. Many of our customers use a combination of products -- for example, a tincture in the morning and topical cream for targeted areas. Just be mindful of your total daily CBD intake.
What does CBD taste like?
Our CBD oils have a natural hemp flavor. Some people describe it as slightly earthy or nutty. Our gummies come in Blue Raspberry flavor. Our topical cream is applied to the skin and has no taste.
Subscriptions
How does Subscribe & Save work?
When you subscribe to a product, it ships automatically on a schedule you choose (typically every 30 days). You save 30% on every subscription order compared to the one-time price. No commitments, no contracts.
How much do I save with a subscription?
Subscribers save 30% off the regular price on every order. For example, our 500mg CBD Topical Cream is $59.99 one-time or 30% off with a subscription.
Can I cancel my subscription?
Yes, at any time. Log into your account to manage your subscription, or email us at info@crosscountrywellness.com. There are no cancellation fees and no questions asked.
Can I change my delivery schedule?
Yes. Log into your account or contact us to adjust how often your subscription ships. You can also skip a delivery or pause your subscription.
Can I swap products in my subscription?
Contact us at info@crosscountrywellness.com and we will help you switch to a different product.
Will I be charged automatically?
Yes. Your payment method will be charged automatically before each subscription shipment. You will receive an email notification before each charge.
Pet CBD
Is CBD safe for pets?
Many pet owners use CBD for their dogs and cats. Our 1000mg Hemp-Derived CBD Oil for Dogs & Cats is formulated specifically for pets. As with any supplement, we recommend talking to your veterinarian before giving CBD to your pet, especially if your pet takes other medications.
These statements have not been evaluated by the FDA. Our pet CBD products are not intended to diagnose, treat, cure, or prevent any disease in animals.
How much CBD should I give my dog or cat?
We recommend starting with a low amount and adjusting based on your pet's response. A common starting point is 1-2mg of CBD per 10 pounds of body weight. Our product label includes suggested serving sizes based on pet weight.
Every animal is different, so start small and observe how your pet responds over a few days before increasing.
How do I give CBD to my pet?
Our pet CBD oil comes with a dropper. You can:
- Place drops directly into your pet's mouth
- Mix it into their food or a treat
- Apply it to their gums
Most pets accept it easily when mixed with food.
Can I give my pet the same CBD I use?
We recommend using our pet-specific formula. It is formulated with pets in mind, including the right concentration and ingredients. Human CBD products may contain ingredients that are not suitable for animals.
How long does it take to work for pets?
Most pet owners notice effects within 30-60 minutes. For ongoing support, consistent daily use over 1-2 weeks often gives the best results.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, contact us within 30 days of receiving your order. Unopened products in their original packaging can be returned for a full refund. See our full Returns & Refund Policy for details.
How do I request a refund?
Email us at info@crosscountrywellness.com with your order number and the reason for your request. We will respond within 1-2 business days with return instructions. Refunds are processed within 5-7 business days after we receive the returned product.
Do you cover return shipping?
Return shipping is the customer's responsibility for standard returns. If your product arrived damaged or defective, we cover the return shipping cost.
What if my product arrived damaged?
Contact us within 7 days of delivery at info@crosscountrywellness.com. Include a photo of the damage and your order number. We will send a replacement or issue a full refund -- your choice.
Still Have Questions?
We are here to help.
- Email: info@crosscountrywellness.com
- Phone: 702-901-1780
- Hours: Monday - Friday, 9am - 5pm PT