Returns & Refund Policy
Cross Country Wellness
Last updated: April 2026
Our Promise
We stand behind every product we sell. If you are not satisfied with your purchase, we want to make it right.
30-Day Return Window
You have 30 days from the date you receive your order to request a return or refund.
What Qualifies for a Return
- Unopened, unused products in original packaging
- Products that arrived damaged or defective
- Wrong items received
What Does Not Qualify
- Products that have been opened and partially used (unless defective)
- Items returned after 30 days
- Merchandise (hats, apparel)
- Free samples or promotional items
How to Start a Return
- Email us at info@crosscountrywellness.com with your order number and reason for the return.
- We will respond within 1-2 business days with return instructions and a return shipping address.
- Ship the item(s) back to us using a trackable shipping method.
- Once we receive and inspect your return, we will process your refund.
Return address:
Cross Country Wellness
2105 Plaza Del Padre
Las Vegas, NV 89102
Refund Process
- Refunds are processed within 5-7 business days after we receive your return.
- Refunds go back to your original payment method (credit card, PayPal, etc.).
- You will receive an email confirmation when your refund is processed.
- Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear on your statement.
Damaged or Defective Products
If your product arrived damaged or defective, contact us within 7 days of delivery. Include a photo of the damage and your order number. We will send a replacement or issue a full refund -- your choice. We cover return shipping costs for damaged or defective items.
Subscription Cancellations
You can cancel your Subscribe & Save subscription at any time -- no questions asked.
- To cancel: Log into your account and manage your subscription, or email us at info@crosscountrywellness.com.
- Cancellations take effect before your next scheduled order.
- Any orders already shipped before cancellation are subject to the standard return policy above.
- There are no cancellation fees.
Exchanges
We do not offer direct exchanges. If you would like a different product, return your original order for a refund and place a new order.
Questions?
Contact us at info@crosscountrywellness.com or call 702-901-1780.
Cross Country Wellness
THC Disclaimer* - Products on this site contain No THC OR Products on site may contain 0.3% or less THC
Contact Us
Call Us:
Email:
Address: 5015 Volcanic Rock Ln Las Vegas, NV 89122
FDA Disclosure: This product is not for use by or sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor's advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited by Law.
